TTTelecom[1] has developed a CTI-integration tool for the Open Source Asterisk PBX. ADAT (“Asterisk Dial & Announce Tool) enables users to monitor and control their extension. CRM-integration is also part of the software.
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Incoming and outgoing calls are announced using a tray icon balloon. On incoming calls the calling party name and number is announced (as long as Asterisk provides this information).
CRM Customer details can be shown when a call is announced by clicking on the balloon The CRM-integration url’s can be defined seperately for inbound and outbound calls
Using the ADAT dialer form, any number can be manually entered (or pasted) and dialed. ADAT will setup the calll for you by dialing your extension first. When you answer the outbound call will be setup.
The ADA Busy Lamp Field (BLF) Panel allows you to monitor any extension on your Asterisk box. You can also use the panel as a speed dial system.
You can let ADAT search in your Outlook Contact for quick an easy access to contact details and call them directly.
You can also use your own (centralized) contacts directory by following the XML CID-List Specification.
Faster dialing with a simple copy & paste allows you to use any source of information (Windows program that allows select and copy). Just paste the number into ADAT and dial.
It is possible to let ADAT handle CallTo URL’s, resulting in fast click-to-dial functionality. ADAT will automatically setup a call between your extension and the CallTo URL number you click on. The use if CallTo URL’s on the public web is growing, but can easily be implemented in your own personal Intranet and/or CRM enviroment
ADAT includes an Internet Explorer plugin that can be used for context-menu dialing on any web page. Just select the number, right-click and choose “Dial using ADAT” to initiate a dial out. The Firefox plugin is available as a separate .XPI download.
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